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Volunteer with us and make a positive difference in your community.

Volunteering is great for the soul and means the world to us

Volunteers at our Lifeline Shops

There are many reasons to volunteer and anyone can volunteer if you have the right passion, drive and a willingness to give it a go. The benefits of volunteering are endless and may vary from person to person - here are some great reasons!

Volunteering helps you make new friends and contacts

Volunteering is a great way to meet new people, especially if you are new to an area. One of the best ways to make new friends and strengthen existing relationships and ties is to commit to a shared activity together, such as those offered through multiple volunteering organisations.

Volunteering increases your interpersonal and social skills

Some people are naturally outgoing and confident; others are more reserved and have a hard time meeting new people. Volunteering gives you the opportunity to practice and develop your social skills, especially if you are meeting regularly with a group of people with common interests or shared experience.

Volunteering increases self-confidence

Volunteering can provide a healthy boost to your self-confidence, self-esteem, and life satisfaction. You are doing good for others and the community, which provides a natural sense of accomplishment. Your role as a volunteer can also give you a sense of pride and identity. And the better you feel about yourself, the more likely you are to have a positive view of your life and future goals.

Volunteering provides career experience and pathways

Volunteering is a fabulous way great way to gain experience in a new field by offering you the chance to try out a new career without making a long-term commitment.

Best of all ....... Volunteering is fun

Volunteering can be a fabulous and exciting way to explore your interests and passions. Simply by giving up a few hours of leisure time, you can volunteer in meaningful and interesting ways that can be relaxing, or an energising escape from your day-to-day routine of work, school, or family commitments.

If you have been thinking about volunteering - today is the right day to get in touch and find out how you can start volunteering with us.

Types of volunteer opportunities available:

Join us as a volunteer

For information on how to volunteer for UnitingCare Community, contact the Volunteer Management team on 3250 1927, 3250 1977 or email volunteer [at] uccommunity [dot] org [dot] au.

Hands Up! Volunteer Newsletter

If you are a current UnitingCare Community or Lifeline volunteer and do not receive our volunteer newsletter, please email your details to volunteer [at] uccommunity [dot] org [dot] au  

Volunteering at a Lifeline retail shop

Our shops
Lifeline has over 130 shops in Queensland with each shop providing the community with quality products including clothing, toys, appliances and furniture at an affordable price. All proceeds go towards the continued support of Lifeline‚Äôs 24-hour telephone crisis support line, face-to-face counselling services, and suicide bereavement and prevention services. Many of our services are free and the sale of goods in these shops go towards funding these services.

What we need
We need dedicated volunteers to help provide assistance at each retail store. To become a retail volunteer, we require a commitment of 4 hours of your time per week to ensure consistent rostering and smooth operation of your chosen store.

What's in it for you?
Becoming a volunteer at a Lifeline Shop offers you a chance to:

  • Make a difference in the community
  • Meet new people
  • Gain experience in the retail industry
  • Use your current knowledge and skills
  • Have lots of fun!


Visit the Lifeline Shops page for more information about our stores as well as to find your nearest shop.

Volunteer telephone crisis supporters

Who are we looking for?
Lifeline is looking for people from all walks of life who are prepared to:

  • Undertake our training
  • Fulfil shifts on a regular fortnightly basis
  • Make a two year commitment to Lifeline as a volunteer
  • Work within the vision and values of Lifeline
  • Work with callers and their issues from a non judgmental position within the Lifeline Crisis Support framework.

While the training offered to telephone crisis supporters is challenging in terms of time commitment and willingness to work openly and respectfully in large and small groups, it is also very rewarding.

UnitingCare Community is a designated Lifeline training site and offers a course aligned to national  accredited standards including practical components which involve supervised telephone crisis supporter shifts.

Given the diverse nature of our calls, telephone crisis supporters are expected to commit not only to the basic training but also to regular shift work, ongoing supervision and professional development. Search for volunteer opportunities in your area.

Information sessions
Information sessions are held prior to the commencement of Crisis Supporter training courses. For information on session times, course dates, costs or any other enquiries please contact your nearest Lifeline Centre.

Volunteering at Lifeline events

Lifeline Bookfests
Though its origins date back some 20 years ago in Brisbane, there are now several Lifeline Bookfests held throughout Queensland every year, needing hundreds of volunteers annually to help make each event a success. Below is a list of dates and contact numbers for each location:

Brisbane -  To volunteer at this event, call 3250 1900.

Bundaberg - To volunteer at this event, call 4153 8400.

Gold Coast - To volunteer at this event, call  5510 4503.

Ipswich - To volunteer at this event, call 3816 9633.

Mackay -  To volunteer at this event, call 4944 2314.

Rockhampton - To volunteer at this event, call 4922 7035.

Sunshine Coast (Caboolture) -  To volunteer at this event, call 5409 1400.


Other events
Each Lifeline Centre hosts additional events in their local area that require volunteers (e.g. clothing sales, concerts, family fun days etc.). Please visit our Events page for regular updates on other volunteering opportunities or contact volunteer [at] uccommunity [dot] org [dot] au (Lifeline's Volunteer Management team) to be included in our volunteer mailing list.

Other volunteering opportunities

Many of our programs have volunteer opportunities all around Queensland, including community visiting, project work, administration, disability support work, warehouse, English as a Second Language (ESL) teachers and case management. For more information, please contact volunteer [at] uccommunity [dot] org [dot] au (UnitingCare Community's Volunteer Management team).

Helping out Families (HOF)

UnitingCare Community is looking for competent and compassionate volunteers to join an in-home visiting program to support families in the Logan community. Take a look at the following materials to find out more and to apply for the scheme.