UnitingCare Community respects and upholds individuals' rights to privacy protection under the National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000. The National Privacy Principles apply to UnitingCare Community from their introduction on 21st December 2001.

This policy describes how we manage any personal and/or sensitive information we have about you. What personal and/or sensitive information about me does UnitingCare Community hold?

UnitingCare Community may hold the following information about you:

• Name, address, telephone number(s)
• Date of Birth 
• E-mail address 
• Occupation 
• Health information 
• General Practitioner 
• Referring Doctor 
• Returned Service Organisation 
• Details associated with services we have provided to you 
• Any additional information provided to us by you or referring agencies 
• Any information you provided to us through client/consumer surveys
• What does UnitingCare Community do with my personal information?

We use personal information about you:

• To provide services and care to you. 
• To assist staff in providing services and care to you. 
• To assist with any calls you make to us. 
• For our internal administrative requirements. 
• To provide information to community services & health workers who provide necessary follow up and ongoing services, if required. 
• For benchmarking reporting in a de-identified form. 
• To provide data in both an identified and de-identified form to Government agencies in compliance with numerous legislative requirements.

And with your consent:

• To communicate promotional offers and special events.
• For fundraising. 
• For direct mailing. 
• For service planning. 
• For research & development.

UnitingCare Community will not disclose personal information about individuals to any person except when:

• You have consented to the disclosure; or
• The secondary purpose is related to the primary purpose (for which the information was collected) and a person would reasonably expect such use or disclosure; or 
• The use is for direct mailing in specified circumstances; or 
• It is required by Commonwealth/State legislation or in circumstances related to public interest or public or individual health and safety. 
• Individuals may at any time opt out of receiving any communications from UnitingCare Community other than as required for the operation of our services.

Openness

You are entitled to have access to and request the amendment of personal information that UnitingCare Community has collected about you.

Miscellaneous

In this policy "personal information" and "health information" have the same meaning as under the Privacy Amendment (Private Sector) Act 2000.

This document represents our policy as at 21st December 2001. Although we intend to observe this policy at all times, it is not legally binding on UnitingCare Community in any way.

Further Queries

If you have any questions about this policy please contact the UnitingCare Community Head Office on 32501900.