Lifeline's Older Persons Programs provide state-wide services to older Australians to increase their wellbeing, sense of security and strengthen ties within the community. Services are available Monday - Friday, 9am to 5pm and are the cost of a local call anywhere in Queensland.

Senior’s Enquiry Line
1300 135 500

www.seniorsenquiryline.com.au
Seniors Enquiry Line is a statewide information and referral service. For the cost of a local call, Seniors Enquiry Line gives Queensland seniors, their family, friends, grandparents and carers access to information on topics of interest to seniors.

One call will put you in touch with information on: concessions, social activities, household assistance, retirement accommodation, financial and legal matters, health, education, transport and many other issues. 

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Time for Grandparents Program
1300 135 500

www.grandparentsqld.com.au
This program recognises the importance of supporting families where children are being raised by their grandparents. It is designed to provide the children of these families with fun and interesting activities and give grandparents the opportunity to have some well earned time out. Alternatively, grandparents may also enjoy attending these activities with their children.

Combined grandparent and grandchildren camps are also available. Grandparents who are the primary carers of grandchildren and who are not receiving the fostering allowance and not approved relative kinship carers with the Department of Child Safety are eligible for the program. Grandparents are encouraged to phone in to check their eligibility for this program.

Elder Abuse Prevention Unit
1300 651 192

www.eapu.com.au
This program addresses the abuse, mistreatment, exploitation and neglect of Queensland seniors by providing the following services:

• Helpline that is the first port of call for support and information and referral for victims of elder abuse or anyone who may witness suspected elder abuse.
• Training to service providers and tertiary students across Queensland (free for community based and educational providers).
• Awareness and information sessions to the community to raise the profile of the issue and promote preventative strategies (free).
• Peer Support Network (PSN) for rural and remote workers which provides opportunities for isolated workers to receive professional development and training through regular information updates and teleconferences (free).
   

UnitingCare Community's Elder Abuse Prevention Unit is hosting a national conference in June 2012 to mark World Elder Abuse Awareness Day. The two-day conference, on June 7-8 at the Brisbane Convention & Exhibition Centre, is being held to provide information about innovative research and strategies currently used to address elder abuse and prevention. The conference will also stimulate discussion to generate ideas and identify aspects of service delivery that need to be improved. 

Safe and Confident Living Program

4930 7324 (available to Rockhampton Regional Council Communities)

www.eapu.com.au/SafeConfidentLiving.aspx

The ‘Safe and Confident Living Program’ aims to increase seniors social participation in the community through reducing fear of crime and increasing the older person’s sense of safety and security in their communities.

Seniors, family, friends and agencies are encouraged to contact this service for information and referral to services, group and community activities and presentations aimed to maximise a senior’s participation in the community.

Personal Alarms

Lifeline Personal Alarms aims to assist frail older people, younger people with a disability and their carers by providing services to enable them to continue to live in the community, thereby avoiding premature admission to long-term residential care. This service is available in North Queensland and Far North Queensland. Please contact the local centre for more information.

Community Visitors Scheme

Lifeline offers a volunteer visitor program to residents living within an Aged Care Facility in Rockhampton, Gladstone, Gracemere, Yeppoon, Boyne Island and Calliope. Community Visitors offer Friendship and Companionship to the residents to help alleviate social isolation and loneliness. Volunteers may be relatives, friends, neighbours or people who have a genuine interest in older persons who have agreed to fulfil this role. For more information about this program, please contact the Rockhampton Office.

Community Care Transport

Community Care Transport is a Home and Community Care (HACC) funded service for HACC-eligible people living at home in the community. Eligible people include frail older people who have difficulty with everyday tasks or younger people with a moderate to severe disability, AND are at risk of having to go into an aged care facility.  
 
Community Care Transport provides a door-to-door transport service for client's to attend Medical Appointments, Social Events, Visiting Family and friends, and Shopping Centres in Townsville. Contact Rose-Marie at the Lifeline North Queensland Counselling Centre for more information

Client service charter

The Client Services Charter is a document which allows you to know the standard of service you can expect from us. Your rights are:

• To be treated with respect and the information you provide treated as confidential.
• To have control over your own life and have a sayin the services that affect you, including participating in decisions concerning the type of assistance provided and the way it is provided.
• To receive services which comply with United Nations Principles for Older People and relevant legislation including the Community Services Act
  2007 and National Privacy Principles contained in the Privacy Act 1988.
• To not have information about you provided to another party without your permission, unless there is an immediate threat to your life or to another persons.
• To receive information and services within our area of expertise that is relevant, of high quality, and culturally and linguistically appropriate.
• To receive assistance from appropriately trained workers.
• To express grievances and seek redress without fear that it will effect decisions in relation to the assistance you receive.

Please help us to assist you by:

• Letting us know at any time if you are not satisfied with our service.
• Treating our staff with respect and courtesy.
• Not asking us to act in illegal or unethical ways.
• Providing us with all the information we need to best assist you.
• Letting us know what services you have already tried or are currently involved with.
• Providing feedback on our services so we can improve them.