UnitingCare Community through both its Registered Training Organisation (RTO) and its training services unit (Both part of UnitingCare Community’s Learning Centre) delivers a wide range of programs and services to both its staff and volunteers, Government Departments, private and publically owned companies and to the general public. These programs and services include:
UnitingCare Community also has a strong program and course development unit, which produces high quality, bespoke training for a range of both internal and external stakeholders across a variety of areas within the general domain of community services.
All of UnitingCare Community’s courses utilise a variety of delivery approaches to facilitate optimal learning outcomes for all participants. These include;
All of UnitingCare Community’s facilitators of this program possess a current Cert IV TAE Qualification They are all possess qualifications relevant to the areas facilitated such as Diploma of Community Services, Bachelor/Masters/PhD in Psychology, Counselling, Social work, Suicide, Business and Education as well as holding memberships in a range of Professional Associations.
UnitingCare Community is a Registered Training Organisation (RTO) and is a member of the Australian Society of Training and Development, the Enterprise RTO Association and the Australian Institute of Training and Development and is actively involved as board members of these associations.
UnitingCare Community currently delivers all of the training for Lifeline Telephone Crisis Support Workers in Queensland (approximately 325 participants per year) and has provided this training since the inception of the Lifeline Telephone Crisis Support service in Queensland. Find out more about the Telephone Crisis Support course.
As an RTO UnitingCare Community also provides training in the Certificate IV in Disability, and the Diploma of Community Services (Financial Counselling) as well as a number of Nationally Accredited Skill Sets.
UnitingCare Community also delivers a wide range of training services and programs, such as, Psychological First Aid, Mental Health and Depression Awareness, Dealing with difficult callers, resilience and self-care, and suicide awareness, assessment and intervention to a number of State Government Departments, including the Department of Communities and SmartService QLD as well as the Motor Trades Association of Australia, Ergon Energy, Law firms, private and public companies, clubs and not for profit organisations.
As part of all training delivered, UnitingCare Community works with the organisations involved to determine the particular learning outcomes, and evaluation methods required and provides reports against these learning outcomes as well as access to participant feedback. In general UnitingCare Community utilises the Five level Philips ROI model of learning evaluation as its main evaluative tool, in order to ensure that not only do participants and their supervisors and managers see the achievement of the learning outcomes, but that the organisation as a whole can determine a real ROI based on the outcomes as well.
RTO [at] uccommunity [dot] org [dot] au
LDM [at] uccommunity [dot] or [dot] gau
Or telephone 3250 1900